Last updated: October 30, 2026
Refund Policy
This Refund Policy explains when you may request a refund for Puzzle Crafter Business subscriptions.
Subscription refunds
You may request a full refund within 14 days of your initial subscription purchase if you have not generated any books on the Business plan. After 14 days, or once Business books have been generated, subscription fees are non-refundable.
Returning to the Free plan
When your Business subscription ends or is cancelled, your account returns to the Free plan at the end of the paid period. Your books stay in your library.
Failed or defective files
If a generated PDF is corrupted or fails to download due to a platform error, we will re-generate the book free of charge.
Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation stops future billing; you keep access until the end of the current billing period.
How to request a refund
Contact us through the support channels listed on our website with your account email, transaction details and reason for the request. We aim to respond within 5 business days.
Exceptions
We reserve the right to deny refund requests that appear abusive, fraudulent or in violation of our Terms of Service.
Changes to this policy
We may update this Refund Policy from time to time. The latest version will always be available on this page.